Returns & exchanges
Please inspect cartons on arrival. To request a return or exchange, notify us within 7 days of delivery. Items must be unused, unwashed, with original tags and packaging intact.
1) Repack securely in original or equivalent packaging.
2) Note the reason on the packing list / invoice copy so we can improve QC.
3) Obtain proof of postage; we cannot be responsible for parcels that never arrive.
4) Buyer pays return shipping unless the fault is ours (wrong item, verified defect).
5) We do not accept COD returns. Insure valuable returns when needed.
Refunds
Approved refunds are processed after we receive and inspect the goods—typically within 5–10 business days—to the original payment method or as store credit / order credit for future wholesale purchases, per agreement.
Sale, clearance, customized, or cut-to-order goods are final sale unless defective.
Wholesale claims
For shortage, size/color mismatch, or factory defects, email photos of the carton labels, packing list, and affected pieces within 7 days. We will arrange replacement, repair credit, or refund for verified claims. Boutique “try-on” retail returns do not apply to B2B wholesale lots.
